AWS Certified Solutions Architect – Professional (SAP-C02) — Question 173

A company runs a customer service center that accepts calls and automatically sends all customers a managed, interactive, two-way experience survey by text message. The applications that support the customer service center run on machines that the company hosts in an on-premises data center. The hardware that the company uses is old, and the company is experiencing downtime with the system. The company wants to migrate the system to AWS to improve reliability.

Which solution will meet these requirements with the LEAST ongoing operational overhead?

Answer options

• A. Use Amazon Connect to replace the old call center hardware. Use Amazon Pinpoint to send text message surveys to customers.
• B. Use Amazon Connect to replace the old call center hardware. Use Amazon Simple Notification Service (Amazon SNS) to send text message surveys to customers.
• C. Migrate the call center software to Amazon EC2 instances that are in an Auto Scaling group. Use the EC2 instances to send text message surveys to customers.
• D. Use Amazon Pinpoint to replace the old call center hardware and to send text message surveys to customers.

Correct answer: A

Explanation

Option A is the best choice because it utilizes Amazon Connect, a fully managed service, which minimizes operational overhead, and Amazon Pinpoint for interactive surveys. Option B also uses Amazon Connect but relies on Amazon SNS, which is not as suitable for interactive messaging. Option C, while functional, requires more management with EC2 instances and scaling. Option D incorrectly suggests replacing hardware solely with Amazon Pinpoint, which does not handle call center functions.