AWS Certified Solutions Architect – Associate (SAA-C03) — Question 204

A telemarketing company is designing its customer call center functionality on AWS. The company needs a solution that provides multiple speaker recognition and generates transcript files. The company wants to query the transcript files to analyze the business patterns. The transcript files must be stored for 7 years for auditing purposes.

Which solution will meet these requirements?

Answer options

• A. Use Amazon Rekognition for multiple speaker recognition. Store the transcript files in Amazon S3. Use machine learning models for transcript file analysis.
• B. Use Amazon Transcribe for multiple speaker recognition. Use Amazon Athena for transcript file analysis.
• C. Use Amazon Translate for multiple speaker recognition. Store the transcript files in Amazon Redshift. Use SQL queries for transcript file analysis.
• D. Use Amazon Rekognition for multiple speaker recognition. Store the transcript files in Amazon S3. Use Amazon Textract for transcript file analysis.

Correct answer: B

Explanation

The correct answer is B because Amazon Transcribe is specifically designed for speech recognition and can handle multiple speakers while generating transcripts. Amazon Athena allows for efficient querying of the stored transcript files in S3, making it suitable for analysis. The other options either use incorrect services for speaker recognition or do not provide an effective way to analyze the transcripts.