AWS Certified Cloud Practitioner — Question 878

A company wants to perform sentiment analysis on customer service email messages that it receives. The company wants to identify whether the customer service engagement was positive or negative.
Which AWS service should the company use to perform this analysis?

Answer options

• A. Amazon Textract
• B. Amazon Translate
• C. Amazon Comprehend
• D. Amazon Rekognition

Correct answer: C

Explanation

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to uncover insights and connections in text, including sentiment analysis to detect positive or negative tones. Amazon Textract is designed for extracting text and data from scanned documents, while Amazon Translate is used for language translation. Amazon Rekognition is used for analyzing images and videos, making Amazon Comprehend the correct choice for analyzing email text sentiment.