AWS Certified Cloud Practitioner — Question 696

Which activity is considered out of scope for AWS Support?

Answer options

• A. Solving problems detected by Amazon EC2 health checks
• B. Answering "how to" questions on AWS services and features
• C. Troubleshooting AWS APIs
• D. Tuning database queries

Correct answer: D

Explanation

AWS Support assists with service operations, API troubleshooting, and general 'how-to' guidance on AWS infrastructure. However, application-level optimizations, such as tuning specific database queries or writing custom application code, are the customer's responsibility under the Shared Responsibility Model and are considered out of scope for AWS Support.