AWS Certified Cloud Practitioner — Question 393

If a company wants to build an interactive chatbot to make a call center more efficient, which AWS service should be used?

Answer options

• A. Amazon Connect
• B. Amazon Lex
• C. Amazon Translate
• D. Amazon Polly

Correct answer: B

Explanation

Amazon Lex is specifically designed to build conversational interfaces using voice and text, making it the primary service for creating interactive chatbots. While Amazon Connect is a cloud contact center service, it relies on Amazon Lex to power its automated chatbot interactions. Amazon Polly and Amazon Translate provide text-to-speech and translation services, respectively, but do not build chatbots themselves.