AWS Certified Cloud Practitioner — Question 308

Which AWS service provides a cloud-based contact center that scales to support a business of any size?

Answer options

• A. Amazon Personalize
• B. Amazon Cognito
• C. Amazon Connect
• D. Amazon Lightsail

Correct answer: C

Explanation

Amazon Connect is a cloud-based contact center service that scales automatically to support businesses of any size. The other options serve different purposes: Amazon Personalize is for machine learning recommendations, Amazon Cognito handles user authentication, and Amazon Lightsail provides simplified virtual private servers.