AWS Certified Cloud Practitioner — Question 244

A user has an AWS account with a Business-level AWS Support plan and needs assistance with handling a production service disruption.

Which action should the user take?

Answer options

• A. Contact the dedicated AWS technical account manager (TAM).
• B. Contact the dedicated AWS Concierge Support team.
• C. Open a business-critical system down support case.
• D. Open a production system down support case.

Correct answer: D

Explanation

The correct answer is D because opening a production system down support case is specifically designed for urgent problems affecting production environments. Option A is not applicable since a TAM is not always available for Business-level plans, B is incorrect as the Concierge Support team is for billing issues, and C, while relevant, does not specifically target production systems which need immediate attention.