AWS Certified Cloud Practitioner — Question 156

Which AWS service can be used to provide an on-demand, cloud-based contact center?

Answer options

• A. AWS Direct Connect
• B. Amazon Connect
• C. AWS Support Center
• D. AWS Managed Services

Correct answer: B

Explanation

Amazon Connect is specifically designed to offer a cloud-based contact center solution that can be scaled as needed. The other options, such as AWS Direct Connect and AWS Managed Services, serve different purposes and do not provide contact center functionalities, while AWS Support Center is focused on customer support rather than contact management.