AWS Certified Cloud Practitioner (CLF-C02) — Question 694

A company wants to consolidate its call centers to improve the customer voice and chat experience with call center agents.

Which AWS service or tool will meet these requirements?

Answer options

• A. Amazon Simple Notification Service (Amazon SNS)
• B. AWS Support Center
• C. Amazon Cognito
• D. Amazon Connect

Correct answer: D

Explanation

Amazon Connect is a cloud-based contact center service designed to handle customer service via voice and chat, making it the perfect fit for consolidating call centers. Amazon SNS is a notification service, Amazon Cognito handles user authentication, and AWS Support Center is for resolving AWS technical issues, meaning none of these address the customer contact center requirement.