AWS Certified Cloud Practitioner (CLF-C02) — Question 593

A company needs to provide customer service by using voice calls and web chat features.

Which AWS service should the company use to meet these requirements?

Answer options

• A. Amazon Aurora
• B. Amazon Connect
• C. Amazon WorkSpaces
• D. AWS Organizations

Correct answer: B

Explanation

Amazon Connect is an omnichannel cloud contact center service designed specifically to handle customer service interactions via voice calls and web chat. Amazon Aurora is a managed relational database service, Amazon WorkSpaces provides virtual desktop infrastructure, and AWS Organizations is used for multi-account management. Therefore, Amazon Connect is the only appropriate service for setting up a customer contact center.