AWS Certified Cloud Practitioner (CLF-C02) — Question 478

A company runs an on-premises contact center for customers. The company needs to migrate to a cloud-based solution that can deliver artificial intelligence features to improve user experience.

Which AWS service will meet these requirements?

Answer options

• A. AWS Wavelength
• B. AWS IAM Identity Center (AWS Single Sign-On)
• C. AWS Direct Connect
• D. Amazon Connect

Correct answer: D

Explanation

Amazon Connect is an omnichannel, cloud-based contact center service that includes built-in AI and machine learning features to improve user interaction and automate customer service. The other options, such as AWS Wavelength and AWS Direct Connect, are networking services, while AWS IAM Identity Center handles user authentication and access management, making none of them suitable for a contact center migration.