AWS Certified Alexa Skill Builder – Specialty — Question 43

An Alexa Skill Builder has created a custom skill about basketball including a HowToPlayBasketball intent. When looking at the Intent History page in the developer console, the Builder sees that a number of users are asking the skill how to play baseball. The Builder wants to add a relevant response directing the user back to the topic of basketball.
How should the Builder implement this?

Answer options

• A. Add AMAZON.FallbackIntent and respond with a message about baseball in the handler
• B. Create a custom intent related to baseball, and when matched, provide a relevant response
• C. Add more sample utterances related to baseball in the HowToPlayBasketball intent
• D. Create a new custom baseball slot and add a slot-filling utterance to the HowToPlayBasketball intent.

Correct answer: A

Explanation

The correct answer is A because utilizing the AMAZON.FallbackIntent allows the skill to catch unintended queries and guide users back to the relevant topic, which is basketball in this case. Options B and D involve creating new intents or slots for baseball, which does not address the issue of redirecting users effectively. Option C incorrectly suggests adding baseball utterances to a basketball intent, which could confuse the skill's purpose.