AWS Certified Alexa Skill Builder – Specialty — Question 29

A travel booking skill has slot elicitation for fromCity, toCity, and travelDate inside of a dialog. After going live, the skill is getting negative reviews stating that the skill does not understand the city names when customers try to book travel.
The Alexa Skill Builder adds AMAZON.FallbackIntent to the interaction model with the goal of providing better messaging for out-of-domain utterances.
Why will the addition of AMAZON.FallbackIntent fail to resolve the customer issue?

Answer options

• A. AMAZON.FallbackIntent will not be triggered in the middle of a dialog.
• B. A handler cannot be added to a Live skill.
• C. AMAZON.FallbackIntent will cause the slot values to be incorrectly mapped.
• D. AMAZON.FallbackIntent cannot be present in a skill with a Dialog directive.

Correct answer: A

Explanation

The correct answer is A because AMAZON.FallbackIntent is designed to handle out-of-domain utterances but will not function if the skill is already engaged in a dialog, which is the case here. Options B, C, and D are incorrect as they either misrepresent the capabilities of a live skill or the operational context of AMAZON.FallbackIntent.