AWS Certified Alexa Skill Builder – Specialty — Question 23

An Alexa Skill Builder noticed that a large percentage of a food ordering skill's customers are not completing their transactions. The Builder needs to know what portion of the customers are leaving the skill by not responding, compared to the portion of customers who receive an error.
Which report inside the Analytics section of the developer console will provide this information?

Answer options

• A. Session Type Distribution
• B. Unique Customers Per Intent
• C. Average Session Per Customer
• D. Failed Utterances Per Intent

Correct answer: C

Explanation

The correct answer is C, as the 'Average Session Per Customer' report indicates the average number of sessions each customer has, which helps identify abandonment rates. The other options either provide information on session types, customer intent uniqueness, or failed utterances, none of which directly address the issue of transaction completion versus errors.