AWS Certified AI Practitioner (AIF-C01) — Question 79
A company is building a customer service chatbot. The company wants the chatbot to improve its responses by learning from past interactions and online resources.
Which AI learning strategy provides this self-improvement capability?
Answer options
- A. Supervised learning with a manually curated dataset of good responses and bad responses
- B. Reinforcement learning with rewards for positive customer feedback
- C. Unsupervised learning to find clusters of similar customer inquiries
- D. Supervised learning with a continuously updated FAQ database
Correct answer: B
Explanation
The correct answer is B, as reinforcement learning enables the chatbot to learn from customer feedback, rewarding it for positive interactions, which helps it improve over time. Options A and D involve supervised learning, which relies on pre-existing labeled data rather than dynamic learning from interactions. Option C does not provide a mechanism for improvement but focuses on identifying patterns in data.