AWS Certified AI Practitioner (AIF-C01) — Question 51

A company is building a large language model (LLM) question answering chatbot. The company wants to decrease the number of actions call center employees need to take to respond to customer questions.
Which business objective should the company use to evaluate the effect of the LLM chatbot?

Answer options

• A. Website engagement rate
• B. Average call duration
• C. Corporate social responsibility
• D. Regulatory compliance

Correct answer: B

Explanation

The correct answer is B, as reducing average call duration directly indicates improved efficiency in handling customer inquiries. Options A, C, and D do not directly measure the effectiveness of the chatbot in minimizing the workload of call center employees.