AWS Certified AI Practitioner (AIF-C01) — Question 18

A company is building a contact center application and wants to gain insights from customer conversations. The company wants to analyze and extract key information from the audio of the customer calls.
Which solution meets these requirements?

Answer options

• A. Build a conversational chatbot by using Amazon Lex.
• B. Transcribe call recordings by using Amazon Transcribe.
• C. Extract information from call recordings by using Amazon SageMaker Model Monitor.
• D. Create classification labels by using Amazon Comprehend.

Correct answer: B

Explanation

The correct answer is B because Amazon Transcribe specializes in converting audio recordings into text, allowing for the analysis of customer calls. Options A, C, and D do not focus on transcribing audio, which is essential for extracting insights from spoken conversations.