AWS Certified AI Practitioner (AIF-C01) — Question 172

A company designed an AI-powered agent to answer customer inquiries based on product manuals.

Which strategy can improve customer confidence levels in the AI-powered agent's responses?

Answer options

• A. Writing the confidence level in the response
• B. Including referenced product manual links in the response
• C. Designing an agent avatar that looks like a computer
• D. Training the agent to respond in the company's language style

Correct answer: B

Explanation

Including referenced product manual links in the response helps customers verify the information, thereby increasing their confidence in the agent's answers. Writing the confidence level may not enhance trust if the information is still unverified. Having an avatar that looks like a computer does not contribute to trust, and training the agent to match the company's language style might improve engagement but does not directly address confidence in the accuracy of the answers.