AWS Certified AI Practitioner (AIF-C01) — Question 137

An ecommerce company is using a generative AI chatbot to respond to customer inquiries. The company wants to measure the financial effect of the chatbot on the company’s operations.

Which metric should the company use?

Answer options

• A. Number of customer inquiries handled
• B. Cost of training AI models
• C. Cost for each customer conversation
• D. Average handled time (AHT)

Correct answer: C

Explanation

The correct answer is C, as measuring the cost for each customer conversation directly reflects the financial implications of using the chatbot. Options A and D focus on efficiency metrics rather than financial impact, while B relates to the costs of development rather than ongoing operational costs.