Certified Hotel Administrator (CHA) — Question 3

A public area in a hotel that serves as an entrance or waiting area is called a:

Answer options

• A. reception area
• B. entrance hall
• C. lobby
• D. hall

Correct answer: B

Explanation

The correct answer is B, 'entrance hall', which specifically refers to the area at the entrance of a hotel. While options A ('reception area') and C ('lobby') may describe related spaces, they do not specifically denote the entrance area. Option D ('hall') is too vague and does not accurately capture the purpose of the space in question.