Certified Documentation Improvement Practitioner (CDIP) — Question 2

When a change in departmental workflow is necessary, the first step is to

Answer options

• A. re-engineer the process
• B. assess the current workflow
• C. define the gaps and solutions
• D. set realistic timelines

Correct answer: B

Explanation

The first step is to assess the current workflow to understand its strengths and weaknesses. Without this assessment, any re-engineering or gap analysis would be ineffective. The other options are subsequent steps that depend on the initial assessment.