Certified Regulatory Compliance Manager (CRCM) — Question 11

In Compliance regulation and risk assessment key performance indicators usually include:

Answer options

• A. Fines or penalties
• B. Customer complaints
• C. Regulatory criticism from a regulator or internal or external auditors
• D. None of these

Correct answer: A, B, C

Explanation

The correct answer includes A, B, and C, as they all represent measurable indicators that reflect compliance and risk management effectiveness. Option D is incorrect because it suggests that none of the provided options are valid indicators, which is not true.